Technician performing heat pump diagnostics in a West Michigan home

Heat Pump Repair & Replacement in Grand Rapids, MI

Prompt heat pump service across West Michigan. No commissions. Clear pricing.

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Common Heat Pump Issues We Fix

If your home isn’t staying comfortable, we’ll find the real issue and give you clear options.

Not Heating / Not Cooling

  • Blows room-temperature air in heat or cool mode
  • Thermostat is set correctly but the temp won’t hold
  • Some rooms are fine while others stay uncomfortable

Starts Then Stops / Icing Issues

  • System kicks on, then shuts off within a minute or two
  • Outdoor unit ices over or stays in “defrost” too long
  • Air handler runs but airflow is weak

Noises, Smells, or High Bills

  • Loud buzzing, rattling, or grinding from the outdoor unit
  • Musty or electrical smells when the system runs
  • Energy bills suddenly higher than normal
Heat pump diagnostic service in West Michigan

Heat Pump Diagnostic Service

$99

Flat-rate trip + system diagnosis. Fee waived with approved repair.

  • We travel to your home and perform a complete system diagnosis
  • You get a clear explanation of what’s happening—in plain English
  • You see upfront, itemized repair options—no sales pressure
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How Our Heat Pump Repair Appointments Work

A simple, no-pressure process designed around your home and budget.

1

Book a $99 Diagnostic

We arrive on time, check safety and performance, and pinpoint the issue.

2

Review Repair Options

Clear, itemized options. If replacement makes more sense, we’ll explain why—no commissions, no pressure.

3

Same-Day Fix When Possible

Approve the repair, and we’ll complete it as soon as possible — often same-day.

Technician discussing heat pump options with a homeowner

Repair vs. Replace — What’s Best for You?

Our trained, commission-free technicians give you honest pros and cons either way. If a repair is safe and sensible, we’ll recommend it. If replacement will save you money and headaches in the long run, we’ll explain why.

Things to consider:

  • Age & overall condition of the system
  • Cost of repairs vs. expected remaining lifespan
  • Comfort in extreme temperatures and even cooling/heating
  • Efficiency and monthly energy costs
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Our Heat Pump Replacement Process

Clean, professional installs with matched equipment, transparent pricing, and strong warranties.

1) Free In-Home Assessment & Proper Sizing

We listen to comfort concerns, check ductwork and electrical, review the line set and location, and size the system properly for your home.

2) Clear Options & Pricing

Good-Better-Best packages with pricing, efficiency, comfort features (like variable-speed), and warranties so you can choose confidently.

3) Professional, Certified Installation

Craftsmanship over sales—expect safe, meticulous work, required permits handled, and respect for your home from start to finish.

4) Start-Up, Testing & Tutorial

We test modes, set thermostat options, confirm defrost and backup heat, and show you how to get the most comfort and efficiency.

5) Follow-Up & Warranty

You get documentation for parts and labor coverage—and a local team you can call anytime.

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Emergency Heat Pump Repair

No heat or no cooling?

Prompt, friendly service across Grand Rapids & West Michigan.

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Maintenance & Tune-Ups

Prevent breakdowns, lower bills

Annual tune-ups help maintain performance, protect your warranty, and keep energy costs in check.

Schedule Maintenance

"Amazing service, great communication, very professional and timely. Highly recommended."

Photo of Joslyn M.
AC repair • Hudsonville, MI

Heat Pump Repair & Replacement — FAQ

Straight answers to the questions we hear most from West Michigan homeowners.

How fast can you get here?
Same-day appointments are often available. You’ll get an arrival window and updates.
What does the $99 diagnostic include?
Flat-rate trip and complete system diagnosis. We explain what’s happening in plain English and show itemized repair options. The fee is typically waived if you approve a repair.
Do you service ductless (mini-split) systems?
Yes—we service many ducted and ductless heat pump brands commonly found in West Michigan homes.
Will a heat pump work in very cold weather?
Modern cold-climate systems perform well in low temps. In extreme cold, backup heat or dual-fuel setups can help—your tech will explain the best options.
Do you offer warranties and rebates?
Yes—repairs and replacements include strong parts and labor coverage. We’ll also review any available rebates and provide the paperwork you need.
How often should a heat pump be serviced?
We recommend annual maintenance to keep efficiency up and prevent surprise breakdowns—especially since heat pumps run year-round.
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Service Area — Grand Rapids & West Michigan

Centrally located in Hudsonville, we provide prompt, friendly service across Greater Grand Rapids and much of West Michigan.

Towns We Serve

  • Ada
  • Allendale
  • Belmont
  • Byron Center
  • Caledonia
  • Cascade
  • Comstock Park
  • Coopersville
  • East Grand Rapids
  • Forest Hills
  • Grand Haven
  • Grand Rapids
  • Grandville
  • Holland
  • Hudsonville
  • Jamestown
  • Jenison
  • Kentwood
  • Lowell
  • Muskegon
  • Norton Shores
  • Plainfield Township
  • Rockford
  • Spring Lake
  • Walker
  • Wyoming
  • Zeeland
  • And more...

Don’t see your town? If you’re in West Michigan just give us a call.

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Ready to feel comfortable again?

Whether you’re scheduling a heat pump repair or a free replacement estimate, the Crossroads Heating and Cooling team has you covered.

Call us today for prompt service, affordable prices, and straightforward recommendations.

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